Privacy policy

Privacy Policy – Suavia

Last updated: 31 March 2026

At Suavia, we are committed to protecting the privacy of our customers. This Privacy Policy describes how we collect, use and protect your personal information when you visit our website or make a purchase.

By using our services, you accept the practices described in this policy.

1. Information we collect

We may collect the following personal data:

  • First and last name
  • Shipping and billing address
  • Email address
  • Phone number
  • Payment information (processed securely)
  • Information about your device (IP address, browser, etc.)
  • Information about your behaviour on the website

2. Use of information

We use your personal information to:

  • Process and manage orders
  • Send confirmations and shipping updates
  • Respond to customer enquiries
  • Improve our services and user experience
  • Prevent fraud and unlawful activity
  • Send marketing communications (if the customer has consented)

3. Secure payments

Payments are processed through secure third-party providers such as Stripe.
We do not directly store bank card details. All information is transmitted using encrypted security protocols.

4. Sharing of data

We may share your information with third parties only when necessary to:

  • Process payments
  • Manage shipping
  • Comply with legal obligations

These third parties are required to protect your data.

5. Shopify

Our store is hosted on Shopify, which provides us with the e-commerce platform.
Your data may be processed by Shopify to ensure the proper functioning of the services.
You can view their privacy policy at: https://www.shopify.com/legal/privacy

6. Cookies

We use cookies to improve your experience, analyse traffic and personalise content.
You can set your browser to refuse cookies.

7. Data protection

We apply appropriate security measures to protect your information against unauthorised access, loss or alteration.

8. User rights

You have the right to:

  • Access your data
  • Request correction or deletion
  • Object to processing

To exercise these rights, you can contact us.

9. Data retention

We retain your data only for as long as necessary to fulfil the purposes described and to comply with legal obligations.

10. Changes to the policy

We reserve the right to modify this policy at any time.
Changes will be posted on this page.

11. Contact

For any questions relating to this policy, you can contact us at:

📧 contactoprofesiona@suavia.net